SUPPORT & SERVICE

One Call from the Mechanic · PAC is on the Way

Guangzhou HQ + Beijing / Chengdu / Shanghai / Urumqi · five service points

7×24 nationwide response · engineers on-site + parts direct to the tarmac

Five Service Points · Nationwide Coverage

With Guangzhou as the R&D and manufacturing HQ, PAC operates service points in Beijing, Chengdu, Shanghai and Urumqi — covering North China, Southwest, East China and Northwest. Wherever a tarmac needs help, the nearest engineer and parts can be dispatched.

Guangzhou
HQ · R&D and Manufacturing Base
Beijing
North China Service Point
Chengdu
Southwest Service Point
Shanghai
East China Service Point
Urumqi
Northwest Service Point
中国地图底图广州· 总 部 ·北京上海成都乌鲁木齐广州 · 总部支持点(4)

Three-Step Closed-Loop Response

Tarmac at night · engineer on-site
  1. 01

    Fault Scope Locked · Within 24 Hours

    Mechanic calls in → PAC engineers triage remotely → fault scope and diagnostic path locked within 24 hours.

  2. 02

    Engineer On-Site · Within 72 Hours

    Nearest service-point engineer dispatched → on-site within 72 hours at the latest → on-tarmac coordination.

  3. 03

    Parts / Fixtures Direct to the Tarmac

    Direct from HQ warehouse to the tarmac → including required test equipment, fixtures and special tools.

Equipment Repair · Aviation-Grade Quality on Every Customer Job

Whether PAC-sold equipment or customer's existing third-party equipment, we take on repair work with the engineering capability built across 23 years of aviation MRO — from fault diagnosis, parts matching, repair workmanship to factory inspection, fully closed-loop. Quality service that puts every machine back in working order.

01 · OWN EQUIPMENT

PAC-Sold Equipment Repair

PAC in-house / sold equipment receives full-lifecycle repair coverage — original parts, original processes, original engineering team.

02 · 3RD PARTY

Third-Party Equipment Repair

Customer's third-party aviation equipment, GSE, test fixtures and more can be entrusted to PAC. Our engineering team can "read" the workmanship of mainstream manufacturers.

03 · QUALITY

Aviation-Grade Quality Standards

All repair tasks follow the AS9120 + ISO 9001 dual-system process: fault diagnosis report → repair plan review → factory inspection records — fully traceable.

Hands-On Onboarding for Customers

PAC delivers more than equipment — also the operational capability to use, maintain and improve it. We have run on-tarmac training, factory training and remote training in many locations, serving airlines, MROs, OEMs and overseas customers.

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Not Just After-Sales · A Long-Term Engineering Partner

PAC after-sales doesn't stop at "fixed". From day one of delivery, we treat customers as long-term engineering partners — remote technical consultation, periodic inspection advice, parts assurance, version upgrades and new-scenario adaptation.

Fastest channel: scan WeChat Work — engineers respond 1-on-1.

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Primary WeChat Work · After-sales
Need on-site / training / after-sales support?
Tell us the scenario; engineers respond from the nearest service point.
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